Penyusunan SOP Incident Management pada PT. RST dan PT. XYZ Berdasarkan ITIL 3 Versi 2011. Jurnal Eksplora Informatika, [S. l.], v. 10, n. 2, p. 110–121, 2021. DOI: 10.30864/eksplora.v10i2.478. Disponível em: http://mail.eksplora.stikom-bali.ac.id/index.php/eksplora/article/view/478. Acesso em: 8 sep. 2025.